Quality Assurance Manager

Purpose of Role

The Quality Assurance Manager is responsible for ensuring the integration of quality assurance and process optimization across site operations. This role leads the local implementation of the Global Quality Management System (QMS), develops client-specific quality requirements, and drives continuous improvement through process mapping, PFMEA, and SOP alignment. The manager collaborates cross-functionally to monitor, analyze, and enhance operational workflows, ensuring compliance, efficiency, and stakeholder satisfaction.

Reporting to

Site Manager

Principal Accountabilities

• Implement and adapt global QMS standards locally, incorporating client-specific requirements.
• Develop and manage end-to-end process flows, including process mapping, Turtle Diagrams, and PFMEA.
• Maintain and align Standard Operating Procedures (SOPs) with evolving process and quality requirements.
• Define and monitor transition points between process execution and quality control functions.
• Conduct internal audits and maintain audit schedules to ensure compliance.
• Establish and track quality and process performance metrics; analyze data and report findings.
• Lead resolution of quality issues using structured problem-solving methods (e.g., 8D).
• Coordinate First Article Inspection (FAI) and new product/process rollouts with a gated approach.
• Collaborate with Process Owners, SMEs, and Quality teams to integrate quality into process design.
• Oversee change management processes to ensure controlled implementation of improvements.
• Define calibration and preventative maintenance requirements to ensure optimal equipment performance.
• Facilitate client and customer feedback collection and analysis to inform improvements.
• Lead and participate in continuous improvement initiatives including Gemba Walks and Kaizen projects.
• Develop and deliver training programs focused on Lean, Six Sigma, and root cause analysis.
• Act as the Change Management controller, overseeing process changes and ensuring controlled and successful implementation.
• Develop an understanding of Open Compute Project (OCP) and monitor product releases.
• Support strategic Meta operations and quality initiatives across the US region.
• Other duties as assigned.

Key Performance Indicator (KPIs)

• Quality audit compliance.
• Quality metric target achievement.
• Training completion rate.
• 8D report resolution time

Key Relationships

• Internal – Site and Operations Manager, Service Delivery Team, Operations, EHS, Engineering and other departments, as needed

• External – Clients, potential clients, certification registrars, and auditors

Experience / Qualification Required

• Bachelor’s Degree in an industry-related field such as quality assurance or manufacturing management
• 3 years of relevant experience

Skills and Competencies

• Adaptability – Adapts to change, open to new ideas and responsibilities. Ability to respond appropriately to situations and take effective action.
• Communication – Ability to listen and understand instructions, communicates appropriately and clearly (written and verbal), delivers presentations, has good listening skills.
• Computer Skills – Skilled with computers, takes advantage of new technology, learns new tools quickly, and uses technology to enhance job performance.
• Conflict Management – Good listener, committed to finding solutions to problems, works well with difficult people.
• Decision Making – Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, and makes difficult decisions.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Ethics – Honest, accountable, maintains confidentiality.
• Initiative – Takes action, seeks new opportunities, strives to see projects to completion.
• Innovation – Creative, offers new ideas, risk taker, amendable to change.
• Interpersonal Skills – Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
• Job Knowledge – Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
• Leadership – Provides strong leadership and sets a good example, skilled decision maker, motivator, and encourager.
• Organizational Skills – Information organized and accessible, maintains efficient work-space, manages time well.
• Problem Solving – Strives to understand contributing factors, works to resolve complex situations.
• Productivity – Manages workload, works efficiently, meets goals and objectives.
• Project Management – Monitors status of projects, thoroughly deals with project details, holds project owners accountable, and delivers clear, accurate depiction of status.
• Quality – Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.
• Results Driven – Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement.

Working Conditions / Physical Demands

Working Conditions

• Work is performed in an office environment in addition to significant time spent on production floor. 
• Occasional exposure to noise, dust, heat, fumes, and weather conditions
• Typical use of office equipment including computers, telephones, copiers, etc.
• Long periods of sitting, standing, walking, and telephone speaking and listening
• Must be able to wear personal protective equipment such as hard hat, safety shoes, safety glasses, ear plugs, fitted dust mask, etc., as required
• Must be able to travel to other U.S. SLS sites as needed
• Must be able to take on new assignments as needed regardless of existing workload
• Must be able to work under deadlines and related stresses in a timely manner
• Must be able to handle personnel issues and situations as they arise in a professional manner

Physical Demands - USA Specific

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.