IT Field Services Engineer

Sims Metal (Sims) is a global leader in metal recycling. With facilities across the globe, Sims plays an intrinsic role in the circular economy by making resources available for future use. As a responsible corporate citizen, we continuously seek new ways to broaden our participation in the environmental sector, ensuring that our future is as bright, safe, and secure as at any time in our long history.

The purpose for this role is to plan, direct, and coordinate the installation, and connectivity of IT Infrastructure and to ensure the stable operation of the organization’s IT assets for the North America Metals sites. To efficiently and effectively maintain, develop, troubleshoot and provision NAM IT infrastructure. Work within a growing and dynamic Global IT team. The role will be based at the NAM head office in Jersey City.

1. Key Roles & Responsibilities:

a. Monitor, diagnose and resolve problems with key IT Infrastructure/network systems to ensure systems work efficiently.

b. Test new applications and developmental projects.

c. Plan and undertake projects to improve and upgrade key IT Infrastructure/Network systems as directed by NAM Help Desk & Apps Manager.

d. Replacing faulty network hardware components at branch locations when required

e. Manages Windows networking including TCP/IP, DNS, DHCP, VPN, clustering, LAN administration, authentication and identification methods, support tools, and remote control of other machines on the network.

f. Ensure and maintain infrastructure standards are met based on Group IT guidelines and standards

g. Work with Group IT infrastructure team to manage and implement infrastructure for new and existing sites:

i. Coordinate WAN network implementation (AT&T)

ii. Configure and setup infrastructure equipment

iii. Coordinate with site management on equipment connectivity

iv. Ensure delivery of all equipment on-time

v. Supervise 3rd party infrastructure work on site

h. Supervise and direct onsite third-party maintenance for network

hardware, software and telecommunications services.

2. Support the completion of technology aspects of continuous improvement initiatives where required

a. Develop and implement key focus areas or continuous improvement initiatives and communicate this to the team.

b. Audit reporting systems to monitor integrity of data.

c. Actively engage in continuous improvement team initiatives with the Infrastructure team and Application team.

3. Ensure self and direct report compliance with the requirements of the Safety, Health, Environment and Community Systems.

Demonstrate personal responsibility for, and encourage a commitment to Risk Management, Environmental and OH&S policies and procedures, as required by legislation and Company policy. Report on measures taken to reduce risk of injury.

4. Facilitate support to business through resolution of more complex application issues

Ensure team carries out timely response to 2nd level & 3rd level help desk requests. Escalate to vendor as appropriate.

5. Support group IT as required

Provide support on the implementation & maintenance of group systems, and group IT projects as required

6. Development of technology solutions

Proactively research areas of IT Infrastructure which could be implemented in to the business to improve efficiency, visibility or reduce cost.

Skills & Experience:

- Manage projects related to infrastructure upgrades, migrations, and enhancements

- Act as an escalation point for network issues from Network Administrators and the Service Desk.

- Act as an escalation point for network issues from Network Administrators and the Service Desk.

- Working closely with IT Security department on various projects, enhancements and rollouts

- Maintain integrity of network device deployment and security.

- Project management and implementation of mid-sized IT projects

- Participate in recommendations for future network/server upgrades.

Position Qualifications:

Formal Education & Certification

- Four-year university degree or college diploma required, preferably in the field of computer science or other related academic fields

- 5 years of relevant work experience in IT Field Services.

Knowledge & Experience

- Strong written and verbal communication skills

- Ability to work independently

- Excellent time management skills and ability to prioritize and multi-task

- Willingness to work extended work hours at times to accomplish projects or occasional evenings/weekends to resolve system issues

- Position requires sitting or standing for extended periods, frequent telephone/computer usage, and occasionally lifting and/or moving of up to fifty pounds or more.

- Nationwide Travel required

A career with Sims provides you with the opportunity to work with an organization whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

Sims is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. Sims does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination. 

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.