Sr. Logistics Administrator

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.
 
Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

We are seeking a highly motivated Senior Logistics Administrator for our operations in Guadalajara. The Senior Logistics Administrator manages logistics scheduling for Field Services accounts and subcontractors.

Key Responsibilities

• May lead projects with manageable risks
• Manage and approve client freight costs, as applicable.
• Maintain order management software with updates on pending logistics services and subcontractor orders.
• Collaborate with the client success team to ensure client satisfaction.
• Expert in the flow of orders across multiple ERP systems.
• Addresses “bottlenecks” in the order flow.
• Resolves escalations from the client success team and subcontractors.
• Expert in interpreting Statements of Work (SOW) or Statements of Acceptance (SA).
• Interact with clients to ensure the proper receipt, processing, reporting, and invoicing of client materials and resolve related complaints.
• Communicate customers’ timelines, special needs, instructions, and requirements to Operations teams.
• Manage and approve client freight costs and coordinate logistics (I.e., schedule pickups, transfers, etc.) as required by the client, providing quotes, pickup forms, and placards.
• Create and modify orders in the Company’s order management system.
• Communicate information to internal and external clients in a timely and professional manner (E.g., provide order status, send Acknowledgments of Receipt and Audit Reports, update necessary spreadsheets, etc.).
• Monitor and troubleshoot logistics and subcontractor load processing, verifying pertinent information.
• Maintain and execute recycling portal entries, order maintenance, and batching processes.
• Research and resolve problems by collaborating with various departments to ensure that client assets are received, processed, reconciled, and settled within deadlines.
• Collaborate with Account Administrators, Accounting, and Operations personnel to provide support on questions related to orders received from various locations.
• Other duties as assigned.

Qualifications

• Associate’s degree; advanced diploma; Level 4 award, certificate, or diploma; or an equivalent combination of education and experience.
• Bachelor’s degree, Level 6 award, certificate, or diploma, or an equivalent combination of education and experience is preferred.
• Proven experience in customer service or administrative roles.
• Prior experience with logistics carriers is a plus.
• Strong computer and systems experience and skills, including proficiency with Microsoft Office.
• Ability to communicate professionally at all organizational levels, both verbally and in writing.
• Strong phone and e-mail communication skills.
• Ability to analyze, define problems, solve issues, and remain organized while multitasking.
• Ability to multitask, meet deadlines, and establish appropriate priorities.
• Ability to withstand pressure on an ongoing basis. Deals with difficult situations while maintaining performance.
• Candidate must live within the Guadalajara, Jalisco area or be willing to relocate.

Benefits

• Government-mandated benefits
• Pantry voucher
• Life insurance
• Medical insurance for major expenses

With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment.
 
A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination.

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.