Service Delivery Administrator

At Sims Lifecycle Services, we believe our people drive progress. If you are set on making real change for tomorrow, we have the scale, resources, and ambition to make it happen now.

SLS is the global leader in circular cloud solutions. We will continue to drive circular economy initiatives with our clients to improve environmental outcomes and business results.

We are looking for a highly motivated Service Delivery Admin for our Guadalajara operations. The Service Delivery Administrator is responsible for client satisfaction, is expected to provide excellent internal and external customer service, and represents clients’ needs and goals.

Key Responsibilities

• Interface with clients to ensure proper receiving, processing, reporting, and invoicing of client materials; resolve related complaints.
• Communicate customers’ timelines, special needs, instructions, and requirements to Operations teams.
• Participate in the review of Statements of Work (SOWs), ensuring that SOWs effectively communicate client work instructions to the Operations teams.
• Manage and approve client freight costs and coordinate logistics (I.e., schedule pickups, transfers, etc.) as required by the client, providing quotes, pickup forms, and placards.
• Create and modify orders in the Company’s order management system.
• Communicate information to internal/external clients in a timely and professional manner (I.e., provide order status, send Acknowledgements of Receipt and Audit Reports, update necessary spreadsheets, etc.
• Monitor and troubleshoot logistics, subcontractor load processing, and pertinent info verification.
• Maintain and execute the recycling portal entries, order maintenance, and batching.
• Provide data and/or reports needed for standard Quarterly Business Reviews (QBRs) with clients.
• Research and resolve problems by working with various departments to ensure client assets are properly received, processed, reconciled, and settled within deadlines.
• Work with other personnel (i.e., Account Administrators, Accounting, and Operations) to provide support on questions regarding orders that have come into the plant from different locations.

Qualifications

• Associate degree or higher or an equivalent combination of education and experience.
• Two years of experience preferred.
• Strong computer/systems experience and skill, including proficiency with MS Office.
• Ability to communicate professionally at all levels of the organization, verbally and in writing.
• Strong phone and e-mail communication skills.
• Ability to analyze, define, problem-solve, and remain organized while multitasking.
• Ability to meet deadlines and establish appropriate priorities.
• Ability to withstand pressure on an ongoing basis. Deals with difficult situations while maintaining performance.
• Fully bilingual in English/Spanish.
• Candidate must live within the Guadalajara, Jalisco area or be willing to relocate.

Benefits

• Government-mandated benefits
• Pantry voucher
• Life insurance
• Medical insurance for major expenses

Salary Range

• 20,000 to 23,000 MNX before taxes per month