Program Manager

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.
 
Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

SLS is looking for a Program Manager for a contract of at least 6 months.

Title: Program Manager

Location: Guadalajara, Jalisco, MX

Purpose of Role: The Program Manager is responsible for assisting with the implementation of new client programs, providing ongoing oversight to ensure program consistency and success, and ensuring client satisfaction throughout the implementation and execution of assigned programs and projects.

Reporting to: Global Client Success Manager 

Principal Accountabilities:

• Understand all program requirements and communicate requirements to all applicable business teams.
• Create detailed program implementation plans and lead all program implementation meetings.
• Create the documentation needed to manage the program internally and externally (e.g., meeting minutes, process flows, etc.). 
• Communicate effectively across all functional teams assigned to the program.
• Ensure all program timelines and milestones are met.
• Monitor program budget, revenue, and profitability.
• Maintain effective and timely communication with clients.
• Monitor the health of the program; create program updates and data reporting for QBRs, SLA management, etc.
• Ensure client satisfaction across the entire program.
• Coordinate logistics service providers and/or other subcontractors utilized to support the client’s program.
• Other duties as assigned

Key Relationships:

• Internal – Plant Manager, Client Operation Manager (US), Client Operations Team, Account Executives, Business Solutions Advisors, Receiving, Operations, Shipping, and other departments as needed.
• External – Clients, potential clients, and logistics carriers.

Experience/Qualification:

Required:

• Associate’s degree or equivalent work experience.
• Bachelor’s Degree.

Skills and Competencies:

• 2 years of related experience.
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Dedicated team player.
• Outstanding organizational skills and attention to detail.
• Able to review and analyze data.
• Flexible and adaptable. 
• Ability to manage changing priorities as programs evolve.
• Ability to create detailed project plans.
• Proficiency with MS Office Suite.
• Prefer five years’ experience.
• Prefer Database creation and management.
• Fully Bilingual in English and Spanish.

Working Conditions/Physical Demands:

• Work will be performed in a typical office environment.
• Time may be spent on the production floor to locate the material in question or interact with necessary operations and management personnel.
• Must be flexible with the ability to manage multiple tasks and always interact professionally with clients.

Pay Range: 

• 50,000 to 55,000 per month before taxes

Benefits (*following month after completion of 3 months):

• All government-mandated benefits
• Life Insurance*
• Mayor Medical Insurance*
• Pantry Vouchers*

With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment.
 
A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination.

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.