Logistics Administrator

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.
 
Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

At Sims Lifecycle Services, we believe our people drive progress. If you are set on making real change for tomorrow, we have the scale, resources, and ambition to make it happen now.

SLS is the global leader in circular cloud solutions. We will continue to drive circular economy initiatives with our clients to improve environmental outcomes and business results.

We are looking for a highly motivated Logistics Administrator for our Guadalajara operations. The Logistics Administrator is responsible for managing routine orders. This role involves scheduling logistics, creating orders, communicating with clients, and ensuring the efficient delivery of services.

Key Responsibilities

• Coordinate and schedule logistics to ensure timely completion of pick-ups according to the client’s SOW/ SA SLAS
• Answer client inquiries.
• Communicate with carriers, drivers, clients, and operations team members.
• Resolve any issues or delays, including rescheduling services.
• Maintain order management software with updates on pending logistics services.
• Collaborate with the client success team to ensure client satisfaction.
• Maintain orders in ERP systems.
• Provide exceptional client service by addressing inquiries and resolving any logistics-related issues.
• Interface with clients to ensure proper receiving, processing, reporting, and invoicing of client materials; resolve related complaints.
• Communicate customers’ timelines, special needs, instructions, and requirements to Operations teams.
• Participate in reviewing Statements of Work (SOWs) to ensure they effectively communicate client work instructions to the Operations teams.
• Manage and approve client freight costs and coordinate logistics (I.e., schedule pickups, transfers, etc.) as required by the client, providing quotes, pickup forms, and placards.
• Create and modify orders in the Company’s order management system.
• Maintain and execute the recycling portal entries, order maintenance, and batching.
• Provide data and/or reports needed for standard Quarterly Business Reviews (QBRs) with clients.
• Research and resolve problems by working with various departments to ensure client assets are appropriately received, processed, reconciled, and settled within deadlines.
• Work with other Account Administrators, Accounting, and Operations personnel to provide support on questions regarding orders that have come into the plant from different locations.
• Other duties as assigned.

Qualifications

• Associate’s degree; advanced diploma; Level 4 award, certificate, or diploma; or an equivalent combination of education and experience.
• Bachelor’s degree; Level 6 award, certificate, or diploma; or an equivalent combination of education and experience preferred.
• Proven experience in customer service or administrative roles.
• Prior experience with logistics carriers is a plus.
• Prior experience with CRM or project management software is a plus.
• Two years of experience preferred.
• Strong computer/systems experience and skills, including proficiency with MS Office
• Ability to professionally communicate at all levels of the organization, verbally and in writing
• Strong phone and e-mail communication skills
• Ability to analyze, define, and problem-solve and to remain organized while multitasking.
• Ability to meet deadlines and establish appropriate priorities.
• Ability to withstand pressure on an ongoing basis. Deals with difficult situations while maintaining performance.
• Candidate must live within the Guadalajara, Jalisco area or be willing to relocate.

Benefits

• Government-mandated benefits
• Pantry voucher
• Life insurance
• Medical insurance for major expenses

Salary Range

• 20,000 to 23,000 MNX before taxes per month

With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment.
 
A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination.

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.