Supplier Services Coordinator

Sims Metal (Sims) is a global leader in metal recycling. With facilities across the globe, Sims plays an intrinsic role in the circular economy by making resources available for future use. As a responsible corporate citizen, we continuously seek new ways to broaden our participation in the environmental sector, ensuring that our future is as bright, safe, and secure as at any time in our long history.

Purpose of Role

The role is responsible for supporting the commercial managers and buyers across all administration activities with new and existing suppliers and all other back-office tasks – from supplier onboarding and administration, pricing assistance, commercial compliance, coordination, and supplier retention.

Primary Focus

Provide commercial transactional support, documentation and data stewardship of supplier data, and other back-office activities, enabling Sims’ buyers to focus on buying activities. Represents the administrative, day-to-day trusted point of contact for Sims’ suppliers and buyers.

Principal Accountabilities

Commercial Back-Office Administration 

• Provides buyers support during the Buy process, general contracts administration, pricing input into systems, generation and distribution of buy-related reports 
• Is the main point of contact for transactional, day-to-day requests from suppliers and is responsible for accurate data processing such as suppliers on boarding, pricing, on time payments, and supplier data maintenance in Sims’ systems 
• Ensures compliant and positive supplier on boarding while building a trusted partnership with suppliers’ stakeholders 
• Coordinates with Domestic Transportation to ensure timely delivery of materials in line with agreed SLAs and supplier requests 
• Supports buyers in minimizing administrative, compliance, and back-office work  

Commercial Support 

• Inputs new leads from web and inbound calls into CRM system 
• Aids Lead representatives / Inside Buyers in managing and maintaining a pipeline of opportunities 

Suppliers’ issue resolution 

• Answers suppliers’ queries timely and professionally and keeps track of suppliers’ conversations; is the main interface with suppliers regarding shipment and delivery information. 
• Identifies, manages and proactively seeks solutions for potential problems experienced by suppliers 
• Ensures resolution, in coordination with Transport Planning and Dispatch, of pick-up issues and transportation and bin-related claims; coordinates issue resolution for administrative and financial topics in cooperation with Sims’ Shared Services 

Other Accountabilities 

• Demonstrate personal responsibility for all Safety, Health, Environment, Community, and Sustainability (SHECS) policies, procedures, and initiatives 
• Support diversity and inclusion, positive employee relations, and teamwork 
• Support measures designed to effectively manage costs and adherence to budgetary requirements 
• Support continuous improvement initiatives and quality requirements  
• Comply with all Company policies, procedures, and initiatives relevant to the job
• Support training and performance-management initiatives 

Experience/ Qualifications Required

• Previous data and/or order management experience preferred but not required

Skills

• Basic data entry
• Basic computer skills, including MS excel, MS word, and MS Outlook
• Able to communicate verbally and in writing

Working Conditions / Physical Demands

• Ability to work in all seasons
• Ability to wear personal protective equipment when needed

A career with Sims provides you with the opportunity to work with an organization whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

Sims is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. Sims does not discriminate with regard to race, sex, religion, color, national origin, citizenship status, disability, age, marital or familial status, sexual orientation, gender identity, gender expression, veteran status, housing status, source of income, or any other status protected by federal, state, or local laws. This applies to any employment decision, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  qualified applicants with a disability in need of a reasonable accommodation may request such without fear of reprisal or discrimination. 

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.