Subcontractor Coordinator

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.
 

Join Our Dynamic Team!

We are seeking a Subcontractor Coordinator to join our operations team on a 12-month secondment.  This is a fantastic opportunity for someone who has worked in a related role and would like to develop their skills and knowledge within the business. In this role, you’ll support the other departmental functions in the coordination of ITAD client programs received and processed within our regional subcontractor network in compliance with SLS’ operational standards and processes, ensuring a high-quality service meeting and exceeding our client and customer expectations.

This is more than just a job—it’s a chance to develop your career with a global organization that values innovation, collaboration, and results. We are in an exciting period of growth, and you will play an essential role partnering with our leaders to influence outcomes. This role offers the successful candidate excellent career development opportunities in a global business. 

Key Responsibilities:

• Generate & Review Operational SLA Reporting for regional sites
• Work with subcontractor-designated Operational points of contact to ensure SLS standard processes are being followed correctly and program requirements are consistently being met.
• Interpret client requirements such as the Works Orders and other contractual documents – Verify compliance to requirements through system checks & monitoring.
• Ensure quality control steps are in place to monitor and control data security processes, and validating data erasure processes are 100% accurate.
• Review all material audited and received through ERP systems for accurate reporting
• Maintain full lifecycle monitoring (from order creation through to final disposition), working with departmental representatives to ensure service expectations are met.
• Provide monitoring of stock age and support active resolution of aging materials through collaboration with Product Sales team.
• Provide dedicated, focused monitoring on key accounts.
• Review & define appropriate pricing groups for inbound ITAD material as needed.
• Maintain KPI and any other quality performance reporting, and support/host subcontractor KPI performance review meetings.
• Perform quality assurance checks on the audit process (check-in), refurbishment, reporting, and settlement.
• Communicate with Service Delivery representatives to ensure the client’s needs are being met.
• Monitor pipeline volumes relative to site capacities within the region.
• Maintain accurate capability measures as site profiles and services change.
• Escalate operational concerns to the Sub-Contractor Operations Manager to ensure necessary corrective and preventative actions are taken to address quality or service issues.
• Interact with Onboarding, Program, or Account Managers when questions arise about a Works Order received, or when unlisted material has been received onsite.
• Responsible for the timely administration of Fair Market Value pricing within the ERP system for the site(s), using standard or ad-hoc inputs from the Product Sales team on item values.
•  Create and advise priorities for Remarketing via Weekly Sales Reports, Despatch Reports (Orders awaiting Shipping), and Stock-Age monitoring
• Monitor Stock levels by Route to Sale (Ecommerce-v-Wholesale), providing calibrated “safe-stock” level support.
• Carry out quality control checks on scrapped material to ensure compliance with EU Product Sales protocol and routing guidelines.
• Support the management of customer returns from subcontractors.
• Adopt a Client and customer-focused approach, and strive for continuous improvement with respect to performance indicators and methods used.
• Adopt formal Corrective and preventive action management to track improvement plans where necessary.
• Support the analysis of current operational processes and performance, creating a culture of continuous improvement.
• Ensure SLA’s and any SLA related tasks are given high focus and are appropriately resourced, and prioritise subcontractor activities accordingly
• Ensure Subcontractor Coordinator KPI reporting and subcontractor quality routines are accurately documented and completed on time.
• Perform such other duties as the Company may from time to time reasonably require

Qualifications & Skills:

• Minimum of 2 years of experience in a reverse supply chain-associated role with a strong focus on Quality Control, or Planning / Scheduling.
• Strong written and verbal English language skills
• Ability to liaise and communicate across the organizational functions and externally.
• Ability to take a risk-based approach to prioritization and focus.
• Strong understanding of the ITAD / Recycling business and services.
• Proven skills in quality assurance and planning
• Excellent interpersonal, verbal, and written communication skills 
• Ability to multitask and work in a fast-paced environment
• Assessment techniques for creating, examining, and interpreting data.

This is a hybrid role, based from any SLS site.  

With a promote-from-within philosophy and a variety of programmes available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimises waste and protects the environment.
 
A career with SLS provides you with the opportunity to work with an organisation whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate on the basis of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Pillars of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.