Customer Service Specialist

Sims Group Ltd has export facilities across the globe that handle millions of tons of ferrous and non-ferrous scrap annually. This position in the Customer Service Department integrates documentation associated with Sims Global Non-Ferrous trade sales contracts and play an important role in keeping customers satisfied

• Handle full set of I/E, LC and banking documents
•  Prepare accurate full range of shipping documents including Invoice, Packing List, Certification of Origin, Wood Declaration, Marine Insurance, Form 6, Form 9, Annex 7, etc in a timely manner
• Liaise and coordinate with suppliers, customers and forwarding agents to ensure smooth and timely cargo delivery • Liaise directly with shipping lines for draft BL, BL amendment and master BL security printing
• Calculating of pricing for hedge contracts to ensure correct pricing is invoiced
• Checking of all documents to ensure adhere to the Sales terms, L/C terms and customer requirements
• Follow up on deposit/LC issuance to ensure required payment is received prior to shipment
• Ensure that title of goods is only transferred upon necessary upon base on payment terms
• Interact with customers to provide and process information in response to inquiries, concerns and requests about documentation and operational matters in a timely and accurate manner and providing excellent customer services
• Collaborating with other teams, such as traders and fixation, to ensure that customer needs are met and that any issues are resolved promptly
• Handle ad-hoc tasks assigned by team leader

A career with Sims provides you with the opportunity to work with an organisation whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

At sims together we are a diverse group of employees who are supported by our equal opportunity policy. To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Pillars of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.