Program Manager

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.
 
Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

Function: Commercial

Title: Program Manager

Approved By (Title): Human Resources Date: 7th March 2025

Location: UK

Purpose of Role: The Program Manager is responsible for assisting with the implementation of new client programs, providing on-going oversight to ensure program consistency and success, and ensuring client satisfaction throughout the implementation and execution of assigned programs and projects.

Reporting to Global Client Success Manager

Principal

Accountabilities

· Understand all program requirements and communicate requirements to all applicable business teams. · Create detailed program implementation plans and lead all program implementation meetings. · Create documentation needed for managing the program internally and externally (e.g. meeting minutes, process flows, etc.). · Communicate effectively across all functional teams assigned to the program. · Ensure all program timelines and milestones are met. · Monitor program budget, revenue, and profitability. · Maintain effective and timely communication with clients. · Monitor the health of the program; create program updates and data reporting for QBRs, SLA management, etc. · Ensure client satisfaction across entire program. · Coordinate logistics service providers and/or other sub-contractors utilized to support the client’s program. · Other duties as assigned. Other: · Demonstrate personal responsibility for all Environmental, Health & Safety (EH&S) policies, procedures, and initiatives. · Support diversity and inclusion, positive employee relations, and teamwork. · Support measures designed to effectively manage costs and adherence to budgetary requirements. · Support continuous improvement initiatives and quality requirements. · Comply with all Company policies, procedures, and initiatives relevant to job. · Support training and performance management initiatives.

Key Performance

Indicator (KPIs) · Monitor/Manage/Improve Performance to Client (SLA/KPI Data) · Manage and Coordinate Content Generation for WBR/MBR/QBR/EBR/Ad Hoc · Risk Management and Issue Resolution/Managing the Corrective Action Process and follow up

Key Relationships · Internal – Plant Manager, Client Operation Manager (US), Client Operations Team, Account Executives, Business Solutions Advisors, Receiving, Operations, Shipping, and other departments as needed · External – Clients, potential clients, and logistics carriers

Experience / Qualification

Required · Associate’s Degree or equivalent work experience · Bachelor’s Degree

Skills and Competencies · 2 years of related experience · Excellent verbal and written communication skills · Strong presentation skills · Dedicated team player · Outstanding organizational skills and attention to detail · Able to review and analyze data · Flexible and adaptable · Ability to manage changing priorities as programs evolve · Ability to create detailed project plans · Proficiency with MS Office Suite · Prefer five years’ experience · Prefer Database creation and management

Core Competencies ·

Safety Effectively supervise team’s safety, solve simple problems in line with EH&S standards · Accept & Expect Accountability Set and achieve challenging targets relevant to team and/or projects, monitor quality and accuracy of team’s work, and ensure an acceptable standard of quality · Inspire with Passion Communicate well verbally and in writing, create accurate and punctual reports, share information and ideas with others, has good listening skills · Band Together Prioritize tasks to meet clear deadlines, overcome obstacles, motivate and encourage others, promote mutual respect and supports inclusion, handle difficult people, apply clear and consistent performance standards, provide guidance to improve performance · Consistently Innovate Break down problems into smaller components and responds, seek input from others to address the root cause of issues, make timely decisions and communicates decisions to others, support and adapt to change, open to new ideas, take on new responsibilities, handle pressure, show initiative, support continuous improvement programs · Planning & Project Management Plan and complete tasks, goals and projects with short to medium-term impacts, keep own and team's work aligned with business goals, accountable for completion of own and team’s tasks and goals, keep information organized and accessible, work systematically and efficiently, manage resources efficiently, create contingency plans

· Business & Job Knowledge Understand own and team's duties and responsibilities, has necessary technical skills, has necessary job and product/market knowledge, keep job and product/market knowledge current, understand and communicate policies and procedures applicable to self and team

Working Conditions /Physical Demands Working Conditions · Work will be performed in a typical office environment. · Time may be spent on the production floor to locate material in question or interact with necessary operations and management personnel · Must be flexible with the ability to manage multiple tasks and interact professionally with clients at all times. Physical Demands -  the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

With a promote-from-within philosophy and a variety of programmes available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimises waste and protects the environment.
 
A career with SLS provides you with the opportunity to work with an organisation whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate on the basis of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Pillars of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.