Client Program Manager

Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.
 
Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

Function: Commercial

Title: Client Program Manager

Approved By (Title): Human Resources Date: 7th March 2025

Location: UK

Purpose of Role: Sims Lifecycle Services is seeking a dedicated Client Program Manager to oversee the seamless implementation and ongoing management of client programs. This pivotal role focuses on ensuring client satisfaction and program consistency throughout the project lifecycle.

Reporting to Global Client Success Manager

Principal

Key Responsibilities 

• Client Program Implementation: Develop and execute comprehensive implementation plans, leading all related meetings to ensure client objectives are met.
• Documentation Management: Create and maintain essential documentation, including meeting minutes and process flows, to support effective program oversight.
• Cross-Functional Communication: Facilitate clear and timely communication across all teams involved in the client program to ensure alignment and transparency.
• Timeline and Milestone Adherence: Monitor and manage program timelines and milestones, proactively addressing any deviations to keep projects on track.
• Client Relationship Management: Serve as the primary point of contact for clients, maintaining regular communication to address needs and ensure satisfaction.
• Program Health Monitoring: Regularly assess program performance, providing updates and data reports for Quarterly Business Reviews (QBRs) and Service Level Agreement (SLA) management.
• Logistics Coordination: Oversee logistics service providers and subcontractors to ensure they meet client program requirements effectively.

Key Performance

Indicator (KPIs) · Monitor/Manage/Improve Performance to Client (SLA/KPI Data) · Manage and Coordinate Content Generation for WBR/MBR/QBR/EBR/Ad Hoc · Risk Management and Issue Resolution/Managing the Corrective Action Process and follow up

Key Relationships · Internal – Plant Manager, Client Operation Manager (US), Client Operations Team, Account Executives, Business Solutions Advisors, Receiving, Operations, Shipping, and other departments as needed · External – Clients, potential clients, and logistics carriers

Experience / Qualification

• Bachelor's degree with 3+ years of experience in program or client success management.
• Proficiency in Microsoft Office suite.
• Exceptional communication, organizational, analytical, and critical thinking skills.
• Strong presentation abilities and a commitment to teamwork.
• Meticulous attention to detail and adept at data analysis.
• Flexibility to adapt to evolving program priorities.
• Experience in creating detailed project plans.
• Preferably, experience with database creation and management.

Core Competencies 

Safety Effectively supervise team’s safety, solve simple problems in line with EH&S standards · Accept & Expect Accountability Set and achieve challenging targets relevant to team and/or projects, monitor quality and accuracy of team’s work, and ensure an acceptable standard of quality · Inspire with Passion Communicate well verbally and in writing, create accurate and punctual reports, share information and ideas with others, has good listening skills · Band Together Prioritize tasks to meet clear deadlines, overcome obstacles, motivate and encourage others, promote mutual respect and supports inclusion, handle difficult people, apply clear and consistent performance standards, provide guidance to improve performance · Consistently Innovate Break down problems into smaller components and responds, seek input from others to address the root cause of issues, make timely decisions and communicates decisions to others, support and adapt to change, open to new ideas, take on new responsibilities, handle pressure, show initiative, support continuous improvement programs · Planning & Project Management Plan and complete tasks, goals and projects with short to medium-term impacts, keep own and team's work aligned with business goals, accountable for completion of own and team’s tasks and goals, keep information organized and accessible, work systematically and efficiently, manage resources efficiently, create contingency plans

· Business & Job Knowledge Understand own and team's duties and responsibilities, has necessary technical skills, has necessary job and product/market knowledge, keep job and product/market knowledge current, understand and communicate policies and procedures applicable to self and team

Working Conditions /Physical Demands Working Conditions · Work will be performed in a typical office environment. · Time may be spent on the production floor to locate material in question or interact with necessary operations and management personnel · Must be flexible with the ability to manage multiple tasks and interact professionally with clients at all times. Physical Demands -  the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

With a promote-from-within philosophy and a variety of programmes available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimises waste and protects the environment.
 
A career with SLS provides you with the opportunity to work with an organisation whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate on the basis of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Pillars of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.