Business Support Analyst _ New Zealand

Sims Metal (Sims) is a global leader in metal recycling. With facilities across the globe, Sims plays an intrinsic role in the circular economy by making resources available for future use. As a responsible corporate citizen, we continuously seek new ways to broaden our participation in the environmental sector, ensuring that our future is as bright, safe, and secure as at any time in our long history.

With a promote-from-within philosophy and a variety of programmes available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimises waste and protects the environment.

We are seeking a high-impact Business Support Analyst to join our team and serve as a critical bridge between operations and our new enterprise system, AMCS. This role is crucial for ensuring stability, effective utilization, and continuous improvement of the system across our Operations and Commercial functions, particularly during and following the phased rollout of our Keystone Project initiatives.

Your responsibilities will include:

• Be the primary point of contact for AMCS issues, driving timely triage, investigation, and resolution during Hypercare and BAU phases.
• Analyse system data trends, incidents, and user adoption metrics to develop and present strategic reports to senior leadership.
• Act as a critical local liaison for the implementation, focusing on cutover verification and data migration integrity.
• Lead user acceptance testing and develop comprehensive training programs (job aids, guides, etc.,) to maximise system adoption.
• Partner with stakeholders to standardize business processes and maintain high data quality and integrity for core global data elements.

Essential Criteria:

• Proven hands-on ability to create business requirements documents and detailed process maps/models.
• Strong background or certification in Business Analysis.
• Highly developed analytical skills combined with consultative communication and the confidence to advise and challenge best practices.

Desirable criteria:

• Familiar with IT Service Management platform (e.g., Cherwell)
• Previous experience supporting or implementing major enterprise resource planning or specialised logistics/commercial systems
• Experience in formal training delivery or instruction, especially in a business or software context.
• Bachelor’s degree (IT, Computer Science, Management Information Systems, or relevant field)

In return, we offer:

• Excellent opportunity to take the next step in your career
• Gain immediate strategic visibility by transforming system incident data into executive-level insights and presenting actionable recommendations to senior leadership.
• Be a key project agent of change embedded in the operations, gaining hands-on experience in the entire system lifecycle, from cutover verification to driving user adoption.

Interested?

Click "Apply" and upload your cover letter and resume. We look forward to hearing from you!

Applications Close

Sunday 23 November, 11:25pm NZDT

A career with Sims provides you with the opportunity to work with an organisation whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

At Sims together we are a diverse group of employees who are supported by our equal opportunity policy. To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Principles of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.